Privacy Policy

FAIME Construction Inc. ("FAIME", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect information you voluntarily provide when you:

• Submit an estimate request or contact form on our website
• Contact us by phone, email, or WhatsApp
• Engage with us on social media

This may include:

• Contact information: name, phone number, email address
• Project information: property address, type of work, budget range, project description
• Technical data: IP address, browser type, pages visited (via cookies — see Section 5)

2. How We Use Your Information

We use your information solely to:

• Respond to your estimate requests and inquiries
• Schedule site visits and prepare written quotes
• Communicate about your project
• Improve our website and services
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. How We Store Your Information

Your form submissions are stored securely in our database hosted by Supabase (ca-central-1 — Canada region), protected by Row Level Security policies. Access is restricted to authorized FAIME staff only.

We retain your information for as long as necessary to fulfill the purposes described in this policy, or as required by law — typically no longer than 3 years after your last interaction with us.

4. Disclosure of Information

We will not disclose your personal information except:

• With your explicit consent
• To service providers who assist our business operations (e.g., email services), under confidentiality agreements
• When required by law, court order, or government authority

5. Cookies & Tracking

Our website uses the following types of cookies:

• Necessary cookies: Required for the website to function. Cannot be disabled.
• Analytics cookies: Help us understand how visitors use our site (e.g., page views, referral sources). Only set with your consent.
• Preference cookies: Remember your settings and choices. Only set with your consent.

You can manage your cookie preferences at any time using the cookie banner on our website, or by adjusting your browser settings.

6. Your Rights Under PIPEDA

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Withdraw consent at any time (subject to legal or contractual restrictions)
• Request deletion of your information where no legal obligation requires us to retain it

To exercise any of these rights, contact us at the details below.

7. Third-Party Services

Our website uses the following third-party services:

• Web3Forms — processes contact form notifications (privacy policy at web3forms.com)
• Supabase — secure database storage (privacy policy at supabase.com)
• Google Fonts — typography (may set a cookie; see Google's privacy policy)
• WhatsApp — messaging button link (no data transferred unless you click)

8. Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, or disclosure. These include database Row Level Security (RLS), HTTPS encryption, and restricted admin access controls.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last Updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us